CONTACT US HERE
to send us questions, complaints and/or suggestions
Avenida de La Constitución, 5.
38005 Santa Cruz de Tenerife.
Tel: 922 22 93 68.
info@maritimosantacruz.com
Frequently Asked Questions
Is the park 100% accessible?
We have a ramp and lift at the entrances, adapted toilets, an amphibious chair and a crane to access the pool. In addition, the site has reserved parking in front of the main entrance..
Is it necessary to make a reservation?
If you wish, you can reserve by purchasing the ticket through the website, however, you can buy the tickets directly at the box office as long as there is available capacity..
I have made an online purchase and have not received the entrance ticket, what should I do?
Have you checked if the ticket has arrived in the SPAM or Junk Mail folder? Depending on the configuration of the email, it is possible that it is sent to another folder.
If not, contact us through the email info@maritimosantacruz.com
Can I make changes to my ticket?
You can make changes to your ticket via the link: https://parquemaritimosantacruz.es/shop/pedidos/2
Please note that changes must be made before 11:59 p.m. the day before the visit.
Can I bring food with me?
Food is allowed, but glass containers and rigid coolers are not allowed. Flexible fabric coolers are allowed.
How to get there?
By car: We have a large free car park in front of the main ticket office.
Bus: from Las Américas and Los Cristianos line (110 – Direct) and (111). From Tenerife South Airport (111) From Tenerife North Airport (102, 107, and 108) From Puerto de la Cruz (102 and 103 – direct)
All lines arrive at the Santa Cruz interchange, which is less than 5 minutes from the Parque Marítimo.
For group buses we have bus parking in the Palmetum car park, 2 minutes from the Parque Marítimo.
Tourist Bus: Parque Marítimo stop.
Tram: 5 minutes from the entrance to the Parque Marítimo, interchange stop.
Bike: We have parking for bicycles at the entrance to the premises. They must bring their own security system.